LEGAL NOTICE
Company name: WEB MEDIA EVENT LTD
Address: 2nd Floor College House, 17 King Edwards Road, Ruislip, LONDON, United Kingdom, HA4 7AE
E-mail Address: contact@ai-messenger.chat
Registration Number: 12557657
Hosting: Namecheap, Inc. 4600 East Washington Street, Phoenix, AZ 85034, USA
PRIVACY POLICY
1. Introduction
Welcome to WEB MEDIA EVENT LTD (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you engage with our chatbot service on WhatsApp or Telegram. It also outlines your rights under the General Data Protection Regulation (GDPR) and how you can exercise these rights.
2. Information We Collect
While our service does not store conversations on our servers, we collect certain data to ensure the functionality and improvement of our services. Specifically, we collect:
User Account Information: To provide our services, we may collect basic information such as your phone number (for WhatsApp users) or Telegram username (for Telegram users) and any additional information you may provide during the setup process.
Technical Information: For diagnostic purposes and to enhance service quality, we may collect technical details, including:
- Device information, such as the type and model of your device.
- Operating system details and app version.
- Network data such as IP addresses (anonymized) to understand location-based usage trends and protect against misuse.
Interaction Data: While we do not store conversations, we may collect certain data related to how you interact with our chatbot, such as timestamps of interactions and types of requests made, for purposes of performance optimization and service improvements.
3. How We Use Your Information
We use your information in the following ways:
- Service Provision and Maintenance: To verify and authenticate users, maintain accurate records of users, and ensure smooth chatbot operation on the chosen messaging platform.
- Improvement and Analytics: Technical data helps us improve our services, troubleshoot technical issues, and analyze general user trends. We may also use anonymized, aggregated data to enhance user experience, maintain service reliability, and refine our offerings.
- Legal and Compliance: In certain situations, we may process your information to comply with applicable laws or regulatory requirements.
4. Legal Basis for Processing Your Data
We process your personal data based on several legal grounds under the GDPR:
- Consent: When you voluntarily provide data to use our service, such as your phone number or username.
- Legitimate Interests: To improve, personalize, and secure our services, ensuring the best possible user experience.
- Legal Obligation: When processing is necessary for compliance with legal requirements or requests from regulatory authorities.
5. Data Security
We are committed to ensuring the security and confidentiality of your personal information. We implement technical, administrative, and physical measures to protect against unauthorized access, alteration, disclosure, or destruction of your data. These measures include encryption of all transmissions between our chatbot and the messaging platform, regular security audits, and strict access control policies for our systems.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once data is no longer needed, we securely delete or anonymize it to ensure that it cannot be restored.
7. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. In specific circumstances, we may disclose your data as follows:
- With Service Providers: Trusted third-party vendors may process data on our behalf, only under strict security requirements, and only to the extent necessary for providing our services.
- For Legal Compliance: We may disclose information to comply with applicable laws, regulations, legal processes, or government requests. We may also disclose information to enforce our agreements, protect our rights or the rights of others, or respond to claims or security concerns.
8. Children’s Privacy Protection
Our services are not intended for children under the age of 13. We do not knowingly collect or process personal information from children. If we discover that a child’s data has been inadvertently collected, we will take steps to delete such data promptly.
9. International Data Transfers
As a UK-based company, we may transfer your data internationally to provide our services or engage with third-party service providers. Where data is transferred outside the European Economic Area (EEA), we ensure that it is protected by appropriate safeguards, such as standard contractual clauses approved by the European Commission.
10. Changes to the Privacy Policy
We may revise this Privacy Policy periodically to reflect updates to our practices, legal obligations, or user feedback. Any significant changes will be posted on our website, and we will update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed of any updates.
11. Your Rights under the GDPR
Under the GDPR, you have specific rights regarding your personal data, including:
- Right to Access: Request a copy of your data that we hold.
- Right to Rectify: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
- Right to Restrict Processing: Request restriction of how your data is processed under certain conditions.
- Right to Data Portability: Request to receive your data in a structured, commonly used format.
- Right to Object: Object to the processing of your data for specific purposes.
To exercise any of these rights, please contact us at contact@ai-messenger.chat. We will respond to requests in accordance with GDPR requirements.
12. Data Controller
WEB MEDIA EVENT LTD is the data controller for purposes of the GDPR. For questions regarding this Privacy Policy or to exercise your rights, please contact us:
WEB MEDIA EVENT LTD
Registered Office: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE
Email: contact@ai-messenger.chat
Company Number: 12557657
13. Consent to Transfer of Payment Data to Third-Party Processors
Transfer Authorization: By accepting our Terms and Conditions, you authorize us to transfer your payment information (e.g., credit card numbers, expiration dates, and CVV security codes) to third-party payment processors of our choice. This transfer may be conducted to enhance service quality, optimize payment processes, or comply with regulatory requirements.
Selection of Payment Processors: We ensure our third-party payment processors uphold high standards of security and privacy. These processors comply with the Payment Card Industry Data Security Standard (PCI DSS) and applicable data protection laws.
Notification and Continued Consent: We will inform you of any changes to our payment processors and seek your continued consent for these changes. You will have the option to reject these changes. If you do, we will explore alternative payment processing solutions.
Right to Withdraw: You may withdraw consent for the transfer of your payment information at any time. However, withdrawing consent may limit our ability to process your payments.
Commitment to Privacy: We commit to protecting your payment information during transfers to third-party processors in accordance with this Privacy Policy and applicable laws.
14. Contact Us
For any questions about this Privacy Policy or to exercise your rights, you may reach us at contact@ai-messenger.chat
